Kaspersky Causing Blue Screen of Death
[BSOD]
Introduction
Kaspersky is an excellent anti-virus that grants users lots of protection. Their protection ranges from offline to online quality services, which has gained the trust of many users.
But some times Windows OS users may encounter an error known as BSOD (Blue Screen of Death) during or after installing Kaspersky. In this article, we are going to show you how to fix Kaspersky causing blue screen in less than 30 minutes.
Kaspersky Causing Blue Screen
Description
When this error occurs, the screen background will suddenly become blue and will display a message like ”Your PC ran into a problem, and needs to restart. We’re just collecting some error info, and then we’ll restart for you”.
This message may also come along with an error code like ”0xc000002fa”. This tends to be frustrating since you will continue to see the blue screen, error message over and over even if you restart your PC.
Versions to Be Careful With
It was discovered that, this problems usually affect the following Kaspersky products;
- Kaspersky Anti-Virus version 6
- Kaspersky Anti-Virus version 8
Troubleshooting Kaspersky Causing Blue Screen
Time Needed : 30 minutes
When the blue screen occurs do not panic, just follow the steps below to quickly and easily fix Kaspersky Causing Blue Screen.
Automatic Repair / Advanced Options
The first thing to do is, restart your PC in safe mode. To do this, from your blue screen of death window, just restart your PC (using hard power off with your power button if necessary) until you see a window with a title ”Automatic Repair” having 2 buttons namely;
The ”Restart” button on the left and the ”Advanced Options” button on the right.
Windows 10 OS will automatically launch the ”Automatic Repair” window after 3 times of Boot Up failure or after 3 times of Blue Screen of Death error. When this window pops up, you will have to click on the ”Advanced Options” button on the right, as seen in the image below.
Choose an Option / Troubleshoot
After clicking the ”Advanced Options” button, another window with the title ”Chose an Option” will pop up. When this window appears you should see 3 options namely;
The ”Continue” button on top, the ”Troubleshoot” button in the middle and the ”Turn off your PC” button at the bottom.
Click on the ”Troubleshoot” button in the middle as shown in the image below.
Troubleshoot / Advanced Options
The ”Troubleshoot” window is the next window that will pop up after having clicked the ”Troubleshoot” button on the previous window.
At this point, 2 buttons will appear namely;
The ”Reset This PC” button at the top, and the ”Advanced Options” button below. Click on the ”Advanced Options” button below, as shown in the following image.
Advanced Options / Startup Settings
The ”Advanced Options” window is going to pop up next, after having clicked the ”Advanced Options” button on the previous window.
Alright! at this point, 6 buttons will appear and the one you will choose will be the ”Startup Settings” button, found in the middle on the right as illustrated in the image below.
Startup Settings / Restart
After clicking the ”Startup Settings” button, the ”Startup Settings” window will pop up. When this window appears you should see a list of the 7 Boot Up modes which Windows 10 OS provides and the ”Restart” button at the bottom right.
Clicking on the ”Restart” button at the bottom right, will proceed to restarting the PC and preparing all the Boot Up modes for Windows 10 OS. Click on the ”Restart” Button, as shown below.
Startup Settings / Enable Safe Mode
After clicking the ”Restart” button the PC will restart and the ”Startup Settings” window will pop up again, but this time labeling each Boot Up mode with a number.
To Boot Up in safe mode, just press ”4” on your number pad, or press ”’F4” on your function key pad. Note that some PCs will require you to press and hold the ”Fn” key while you press the ”F4” key.
Sign in Windows OS
After booting up using ”Safe Mode”, Windows OS will Boot Up with its minimum functions. At a certain point, you should see your lock screen.
If there is more than 1 user profile, make sure you select the user profile which has administrator rights. If you use a password, then you will have to use it to sign in as usual.
After you login to your desktop you may also want to ensure that no other applications are running before you continue the next step.
Start Menu
Open the ”Start” menu by either pressing the ”Windows” key on your keyboard, or by clicking the ”Start” button on the bottom left (on the task bar) of your desktop.
Once the ”Start Menu” is opened, click on the ”Settings” button (the gear-like icon) which is just above the power button as illustrated in the image below.
Settings / Apps
After clicking on the ”Settings” button, the settings panel will pop up with 10 different options in it. Just choose the ”Apps” option, found at the top right corner of the window, as shown in the image below.
Apps and Features / Uninstalling Kaspersky
Once in the ”Apps and Features” menu, search for the Kaspersky antivirus application and click on it. A dialog box is going to pop up, showing the ”Modify” button on its bottom left and ”Uninstall” button on its bottom right.
Click the uninstall button found on the dialog box’s bottom right, to launch uninstallation procedure. If administrator rights are requested by Kaspersky, accept and continue.
Uninstalling Kaspersky Proper
After validating administrator rights in the pop-up window, the Kaspersky setup wizard will launch. When the wizard launches an ”uninstall” button will be found at the bottom of the setup window.
This uninstallation procedure will be most applicable to the following Kaspersky products;
Kaspersky Anti-Virus version 6
Kaspersky Anti-Virus version 8
Click the ”Uninstall” button to remove all Kaspersky files and make sure you click ”Yes” on the dialog box that follows immediately after, as shown in the image below.
Uninstalling Process
After clicking the ”Uninstall” button and the ”Yes” button in the resulting dialog box, the uninstalling process will begin and its progress will be indicated with a progress bar.
Conclusion
After restarting your PC, it should be fine and ready for use. We have also answered some commonly asked questions below, so you might want to take a look at them to further understand this problem.
More Info on This Problem Can Be Found Here
So, what do you think about this problem?
Have you ever encountered it?
Did you succeed to fix it?
Feel free to tell us in the comment section.
References
- livewire
- bleepingcomputer
- Kaspersky Support
- Kaspersky Community
- Image Credit: ZDNet
- Image Credit: livewire
- Image Credit: bleepingcomputer
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Some Frequently Asked Questions and Their Answers
What causes blue screen crash dump?
It is caused by a hardware device, its driver, or any related software.
How do I fix Kaspersky installation error?
a) Create a restore point.
b) Get your activation code for your Kaspersky product.
c) Delete all files of previously installed product versions.
d) Finally, re-install your Kaspersky anti-virus and re-activate it using your activation code.Can Kaspersky cause blue screen?
Yes, when there is an incompatibility between your Kasperky version and your current Windows, the installation of Kaspersky can cause blue screen error (BSOD).
Has Kaspersky fixed this issue?
Yes, Kaspersky released a patch that fixed this problem and makes it safe to perform an online installation of their anti-virus on any Windows PC.
What causes blue screen of death (BSOD) when installing Kaspersky anti-virus?
This issue is mostly caused by incompatibilities between the user’s current version of windows and the user’s installed version of Kaspersky. To avoid any issues, always install your Kaspersky using an online setup, so as to enable Kaspersky to detect your system’s version and auto-download the most compatible version of Kaspersky which can work with your system. Avoid trying to manually download Kaspersky and install offline.
Can other installed anti-viruses cause Kasperky to cause blue screen of death (BSOD) of death?
Yes, as far as Kaspersky is concerned, any other anti-virus installed at the same time with Kaspersky may cause this error, due to incompatibility.
Is Ksaperky compatible with windows defender?
No, windows defender will deactivate itself when any other anti-virus is installed to avoid incompatibility issues.
